Donations are like lifeblood for a nonprofit, funding critical missions and unlocking the necessary resources to truly make a difference. Yet, this particular large nonprofit had a problem with online donations. The issue wasn’t getting people to open their wallets per say, rather in actually completing the transaction. In short, they had donation cart abandonment issues.
Any donation left behind is a missed opportunity to make a real impact on their mission…the whole reason non-profit organizations exist. So, what would compel these people to go down the donation track, only to pull back at the last moment? And how can you gently guide these visitors back to their donation carts? Reminding people that they were about to give you money, but didn’t, isn’t the easiest road to walk. Come off too aggressive, and you risk sounding opportunistic. Too passive, and you could be leaving money on the table.
Conventional retargeting wasn’t solving their problem. The cart abandonments kept happening, and they kept losing out on money from donors who had already demonstrated that they were ready to give.
With the addition of web personalization, the client was able to learn more about their site visitors, which enabled them to tailor messaging to speak more directly to them. The results were immediate— and impressive:
- Surpassed pilot campaign goal by 40% in one week
- Retargeting conversions increased by over 30%
- Increased conversions by 600% overall with web personalization vs. conventional blanket messaging
The ability to speak more directly to donors can have a huge impact for nonprofits. Does your organization need help using Marketo to personalize messaging? Let’s talk.