About Michelle Miles

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So far Michelle Miles has created 32 blog entries.

The Virtual Work Transition: What Every CEO Needs to Know

2020-08-11T12:54:51-04:00By |

The allure of virtual work has been on the rise in recent years, for both employees and employers. Still, not every company with the capability to go remote has been keen to jump on board. However, your organization could be missing out on real business advantages— including expanding your talent pool and improving your profitability— by not going...

LGPD…Not Another Privacy Legislation

2020-07-30T08:55:25-04:00By |

Another year, another player in the consumer privacy game. This August, Brazil will add itself to the list of countries protecting their consumers with privacy legislation. This new legislation applies to businesses regardless of location who collect and process personal data of individuals while in Brazil. The good news is that if you have already...

How to Prepare for a Smooth Marketo Implementation

2020-08-27T18:26:14-04:00By |

We won't lie: migrating to a new marketing automation platform is a big decision. However, we also know how much there is to gain from Marketo. The impressive suite of marketing capabilities, the ability to help your organization scale — Marketo leads the pack in marketing automation solutions for enterprise organizations. Not to mention, the possi

Documentation: The Hero of Marketing Operations

2020-04-30T13:12:12-04:00By |

“Documentation”— probably not the most exciting buzzword out there, but the truth is that documenting your processes can make — or break — you. Consider this: documentation is what will save your marketing operations team during seasonal or unexpected shifts in the volume of campaigns. Documentation may be your secret lifesaver when it’s time for y

Is Your Marketo Instance Designed for Peak Performance?

2019-12-16T13:26:48-05:00By |

Limited time. A shortage of Marketo-trained trained talent. Constant incoming campaign requests from both field marketers and other departments. And – of course – fear of the dreaded marketing operations bottleneck. How is your organization managing production output, especially during influxes of campaigns? Is your Marketo instance designed to han

Want Pipeline Predictability? Create an RCM

2019-08-02T14:19:16-04:00By |

When it’s implemented well, a Revenue Cycle Model (RCM) in Marketo can have a hugely positive impact on your marketing, giving you an at-a-glance view of the customer journey. But because the process of setting up an RCM isn’t a straightforward, one-size-fits-all approach, many businesses either inadvertently set it up incorrectly or put off deploy

Consent and Data Privacy: The Plot Thickens

2019-09-12T13:28:16-04:00By |

2019 marks the anniversary of two significant milestones in our digital world: the thirtieth anniversary of the World Wide Web (WWW) and the one-year anniversary of GDPR. Since the invention of the WWW, data is at our fingertips, “Google” has become both an everyday noun and verb, and GDPR emerged as a means to protect the personal data and online

3 Tips to Improve MOPS Productivity

2019-08-02T14:19:16-04:00By |

“Work it harder, Make it better, Do it faster, Makes us stronger.” --From “Harder, Better, Faster, Stronger” by Daft Punk If the Daft Punk lyrics above could double as the mantra for your organization’s MOPS department, you aren’t alone. Today’s marketers are being asked to work harder to deliver better results more quickly than ever before. Why? B

CCPA: Should You Be Concerned?

2020-07-06T18:23:17-04:00By |

Just when we finished preparing for GDPR, there’s a new player in the consumer privacy game. Call it the lesser-known “little brother” of GDPR—if the California Consumer Privacy Act (CCPA) isn’t yet on your radar, it needs to be soon. Much like GDPR, CCPA seeks to protect the privacy of consumers by shielding personal information that relates to, d

10 Time-Saving Marketo Hacks

2020-06-19T13:52:03-04:00By |

It’s happened to all of us who use Marketo. We’ve gone through the training, we work in the platform and we feel like we have a pretty good grasp on the most effective way to handle campaigns. And then one day, a colleague comes along and says, “Hmmm, why are you doing it that way? You should just do it like this!” And in that aha moment, we’re wor

Is Attribution the Key to Professional Success?

2019-11-06T09:23:38-05:00By |

This post originally appeared on Marketo’s blog Why is it that the average tenure of a CMO is so much less than other C-suite executives?   According to the CMO Impact Study, over 40% of CMOs have been in their roles less than two years and 70% less than four years. There is much speculation as to why marketers have a shorter lifespan than their ex

GDPRn’t We Done with This?

2019-08-07T11:54:51-04:00By |

Just when you thought the topic of GDPR might settle down, it’s still hot news. A little more than a month after the enforcement date, big names are reported for compliance violations, major US publishers block European visitors, and data privacy measures get a little closer to home. Forced Consent Complaints It wasn’t much past midnight on GDPR’s

GDPR Is Here: How to Manage GDPR Data Rights in Marketo

2019-08-07T11:55:26-04:00By |

GDPR is now fully enforceable and individuals can now specify how their data is used. Have you prepared for the different data rights scenarios in your database? It is likely that within your database, you’ll have varying levels of data processing rights. Common scenarios you’ll need to account for in your data rights center Marketo program: Person

GDPR: Carpe Diem, Marketers

2019-08-07T11:55:38-04:00By |

What a difference a day makes. In just 24 hours, the course of business can radically change. Two examples come immediately to mind, one from recent headlines and the other, (of course!) the looming GDPR deadline. March 16, 2018: A dark day for social media as news spread worldwide about Facebook’s illegal data harvesting practices. As a result of

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